Delivery
Pallet Delivery
Delivery included for most of mainland England and Wales. A small surcharge applies for other areas.
Access To Property
Access to Property
Deliveries are contracted to kerbside only. Delivery onto the property is at the discretion of the haulier.
Standard deliveries are done on an 18 tonne vehicle measuring 2.8m wide x 4m high x 11m long (including the tail lift) The delivery onto the property will be done on a pallet pump truck if possible and at the discretion of the haulier.
Restricted Access
The use of restricted access vehicles, is to make delivery to the kerbside of the property - NOT onto the property. (Please note that sometimes it will be a 12 tonne vehicle depending on vehicle availability). Please tick the restricted access box on the checkout form, only select this option where it is absolutely necessary. The delivery depot reserves the right to assess the road access to the kerbside of the property and supply a vehicle they deem appropriate.
Vehicles have 'curtain sides' which are susceptible to tears from encroaching trees and shrubs.
Please note that overhanging branches need to be taken into account for restricted access.
Restricted Access Vehicle Load
Please note that the maximum delivery on a restricted access vehicle is 780KG . Larger orders will be despatched on an 18 tonne vehicle.
Vehicle size is approximately 2.8m wide x 3.4m high x 7.5m length (9.3 with tail lift) – about the size of a refuse vehicle with a crusher.
Restrictions
All vehicles require a level surface for unloading - all wheels need to be level to operate the tail lift.
The pallet pump truck has very small wheels and cannot move on these surfaces as the wheels get trapped when they sink into the soft surfaces
The pallet truck cannot be controlled on slopes due to the weight on the pallet. Pushing almost 1 tonne up a slight gradient is not possible for 1 man.
No Grass
No Slopes
No Gravel
No Lips
Redelivery and Cancellations
Redelivery
Please ensure that you provide a contactable phone number during deliveries. When customers are not contactable, this may result in pallet being returned to the depot.
Please note that there will be a redelivery charge of £25/pallet for each additional delivery attempt if there is no one able to receive the delivery or the delivery is unable to be left safely! It is YOUR responsibility to ensure the delivery point is suitable for delivery as per these instructions! Give us a call if you're not sure.
Cancellations
Should your order need to be returned/cancelled, please be aware that a charge of £42/pallet may apply.
Delivery Options
Standard Delivery
Delivery should arrive within 4 working days, or up to 5 days during busy periods. Please note that excludes the Highlands and Islands.
Nominated Day Delivery
Choose a convenient delivery window between 10am and 4pm on working days. Delivery may arrive up to 30 minutes before or after your selected time, with possible longer delays during peak periods. Cost £20.00.
Premium Delivery
Next-working day delivery, subject to orders placed before 3pm. Cost £15.
Timed Delivery
Choose a convenient delivery window between 10am and 4pm on working days. Delivery may arrive up to 30 minutes before or after your selected time, with possible longer delays during peak periods. Cost £20.00.
Saturday AM Delivery
Need your order on a Saturday morning? This service is available for a £55 fee.
Peak Periods
Last order dates are advertised online during peak periods (eg. Pre-Christmas). Please note that we are unable to refund any premium delivery charges if orders are placed after these cut-off dates.
Shipping Surcharges
Over 80% of our customers enjoy free standard delivery included with their order. Additional surcharges may apply for deliveries to remote or outlying areas.
Pallet Sizes
Bagged Pellets
Bagged product (Wood Pellets, wood briquettes) come on a 1m x1.2m pallets. They come in 3 heights depending on product size: 1.65m, 0.9m and 0.5m tall.
Full Pallet
Half Pallet
1/4 Pallet
Firewood Crates
All our crates are on 1.1m by 1.08m bases. Full crates are 1.26m tall, Large's are 0.9m tall.
Our Full crates are 1.26m tall, and 1.1m x 1.08m wide. This gives them additional stability without sacrificing volume as we are now able to get 4 rows of the same size logs into each crate! The Standard crates are 0.8m tall and 1.1m x 1.08m wide.
Full Crate
Standard Crate
Parcel Delivery
Orders placed through the lighting quick ecoblaze.co.uk will be instantly dispatched the same working day with arrival due the following working day. All of this is available for just £4.95 or FREE when you spend more than £40.
Delivery Surcharges
Firewood.co.uk prides itself on providing as cost effective a delivery solution as possible to all customers. In some areas of the UK we are forced to implement a surcharge for pallet delivery. Over 85% of our customers receive a surcharge free delivery experience, and we are committed to reducing those surcharges across the board.
Buy Now, Pay Later
Use PayPal to split your purchase into interest-free payments.
Award Winning Service
We have won the Feefo Platinum Service Award.
'Ready to Burn'
All of our firewood and briquettes are certified 'Ready to Burn'
Free Delivery
Free standard delivery to most of the UK for all Firewood.co.uk products. Premium and Nominated Day services also available.