Our deliveries are made kerbside – meaning your order will be unloaded and left at the edge of your driveway or pavement, rather than brought into your garden, garage or home. This delivery method is widely used in the UK as the safest and most efficient option for wood fuel deliveries. The benefits include:

• Access and Safety: The goods transported by our network can weigh up to 1000kg, which is why kerbside delivery is the safest option for both our customers and drivers. Many UK properties do not have driveways or access roads suitable for the heavy delivery equipment needed for palletised wood fuel deliveries – offloading kerbside avoids damage to lawns, gravel driveways, and narrow lanes.
• Efficient, Reliable Service: Kerbside drop-offs allow our delivery partners to keep to scheduled routes and maintain prompt delivery times across the UK.
• Protecting Your Property: Keeping heavy machinery and large vehicles off private driveways and pathways minimises the risk of damage to your property’s surfaces and landscaping.

We only work with experienced couriers who understand the unique requirements of delivering wood fuels. They follow strict health and safety standards to provide:

• Safe offloading using suitable vehicles and equipment.
• Professional, courteous service.
• Deliveries arriving on time and in excellent condition.

While most deliveries are kerbside only, some drivers may be able to assist with moving pallets further, where safe and accessible. This is at their discretion.

To ensure smooth kerbside delivery::

• Make sure your kerbside area is clear and accessible on the scheduled delivery date.
• Inform us of any access challenges such as narrow roads, steep driveways, or weight restrictions when placing your order.
• Plan ahead for how you’ll move your logs, briquettes, or pellets from the kerbside to your storage area.

Every property is different; if you have specific delivery instructions or access needs, include them in the delivery notes section at checkout, or select access restrictions when placing your order.

If you require additional assistance with your delivery, please contact our Customer Service team to discuss your options.