Wood burners are made of steel or iron, which is great for handling high temperatures, but must be protected with a heat resistant coating and kept from moisture so that it doesn't rust. When dusting the exterior of wood burners, use a dry cloth – any moisture will increase the risk of rust. Rust that already exists can be removed with a steel wool brush.

Make sure to remove soot from the glass screen too – you can get most soot off by rubbing the screen with a piece of newspaper that has been wetted slightly and dipped in ash but be careful not to scratch the glass. You can also use a special stove cleaning solution or vinegar mixed with water & lemon juice to get a good shine.

Use fuel with a moisture content of under 20% — a new law introduced in May 2021 states that all firewood sold in amounts under 2m3 must carry the 'Ready to Burn' label at point of sale to indicate the appropriate quality checks. Although crates over 2m3 may meet this moisture level, the label isn't present.

All White Horse Energy Fuel contains moisture levels below 20%. If you purchase unseasoned wood, you must air dry it before using it in your log burner, anywhere between 1–2 years depending on its density and moisture. Keep firewood away from rain and off the ground in a log store or indoors, with plenty of air circulation to dry the wood out further.